FAQs
HOW IT OPERATES
Contact Advanced Radon Mitigation & Water Treatment to
schedule your FREE on-site evaluation.
EMERGENCIES OR NOT, EVEN ON THE HOLIDAYS.
GENERAL PROCESS
When you first call or email us, we’ll answer any questions you may have. If our office team cannot provide an answer, one of our expert technicians will follow up with you directly.
A member of our sales team will visit your home or building to ensure compatibility with a radon mitigation system. They will assess the location for the radon in the air/water treatment system, determine equipment sizing, and ensure enough room is available. This is also an opportunity to ask any additional questions.
Yes, after the site evaluation, you will receive a hard quote for the work to be completed. The price will not change on the day of service, and there are no hidden charges.
INSTALLATION & PREPARATION
We ask that any movable objects be cleared from the proposed work area, both inside and outside of the home or building. This helps prevent accidental damage and allows our team to work efficiently.
Once the work is completed, our technician will provide a full walkthrough of the installed system(s), explaining how it operates, any required maintenance, and what to look for in the future. We will also conduct a follow-up test or leave a test kit for you. Any final questions will be answered at this time.
Final payment is collected upon completion of the work.
WARRANTY & SERVICE
- Workmanship: 1-year warranty on all new installations.
- Service Calls: 90-day workmanship warranty on any service call after the initial 1-year warranty period.
- Radon Mitigation Fans: 5-year manufacturer warranty.
- Radon in Water Unit (by R.E. Prescott): 3-year manufacturer warranty.
If you experience any issues or have concerns, please contact us, and we will be happy to assist you. If your issue falls within the warranty period, we will provide the necessary service.
SERVICES & PROCEDURES
- Valves #2 and #3 should be open (in line/parallel with the pipe).
- Valve #1 should be closed (crossed/perpendicular to the pipe).
- When in use, the red arrows on the back of the unit should be pointing in and out of the unit (parallel with the pipe).
- To bypass the unit, turn the arrows so they face toward each other (perpendicular to the pipe).
- Engage both the 3 Ball Valve Bypass and Red Arrow Bypass.
- Place a bucket under the canister.
- Release pressure by pressing the red button on top of the canister.
- Use the canister wrench to turn the canister left (counterclockwise).
- Remove the old filter and insert the new one.
- Clean the threads to remove any sand or sediment.
- Ensure the O-ring is properly seated in the channel at the top of the canister sump.
Replace the sump, turning right (clockwise) to hand-tighten only.
Do not use the wrench to tighten—this may cause over-tightening and break the canister.
